Privacy Policy
Scope of Policy
This Privacy Policy applies to all customer-facing platforms operated by Concept-N, including the concept-n.com website and the Concept-N mobile applications (collectively referred to as the “Platforms”). Any reference to the “Site” may also apply to all Platforms interchangeably.
By accessing or using our Platforms, you agree to the collection, use, sharing, and processing of your data as outlined in this Privacy Policy.
1. Updates to the Privacy Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our Platforms. We encourage you to review it regularly, as your continued use of the Platforms constitutes your agreement to any amendments.
2. Your Rights
Under UAE law, you have the following rights regarding your personal data:
- Access: Request details of the personal data we hold about you.
- Correction: Request corrections to any inaccuracies in your personal data.
- Erasure: Request the deletion of your personal data (where legally permissible).
- Objection to Marketing: Opt out of direct marketing communications.
- Restriction: Request limited processing of your data under certain circumstances.
- Data Portability: Request that your data be transferred to you or another service provider.
- Complaint: Lodge a complaint with the UAE supervisory authority if you believe your data rights have been violated.
3. Consent
By using our Platforms or submitting your personal information, you consent to:
- The collection, processing, and retention of your data.
- Sharing your information with brands managed by Webhouse LLC.
You may withdraw consent at any time by contacting us directly.
4. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and delivery address.
- Payment Details: Credit/debit card details (processed securely; not stored on our systems).
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Browsing behavior, log information, and preferences.
- Order Information: Details of your purchases, returns, and exchanges.
5. How We Use Your Data
We collect and process your data to:
- Fulfill your orders and process payments securely.
- Provide customer support and manage returns.
- Send you notifications regarding order status and delivery.
- Improve our Platforms’ functionality and content.
- Conduct market research and personalize your shopping experience. Prevent fraud and ensure compliance with legal and regulatory requirements.
6. Sharing Your Data
We may share your data with:
- Service Providers: Couriers, payment processors, and marketing partners.
- Group Companies: Other brands managed by Webhouse LLC.
- Regulatory Authorities: When required by law or for fraud prevention.
- Third Parties: To provide tailored advertisements and promotions.
We do not sell, rent, or lease your personal information to third parties without your consent.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Platforms. These include:
- Session Cookies: For site navigation and shopping cart functionality.
- Analytics Cookies: To analyze user behavior and improve the site.
- Preference Cookies: To remember your preferences and settings.
- Advertising Cookies: To display relevant ads based on your browsing behavior.
You can manage or block cookies via your browser settings. However, disabling cookies may impact certain features of our Platforms.
8. Data Security
We implement strict security measures, including:
- Encrypted data transmission (e.g., SSL for payment processing).
- Firewalls and secure servers to prevent unauthorized access.
- Regular audits and updates to maintain data protection.
While we strive to protect your data, no system can guarantee 100% security. You are responsible for safeguarding your account credentials.
9. Retention of Data
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Upon closure of your account, we may retain information for fraud prevention, compliance, and dispute resolution.
10. Third-Party Services
Our Platforms may contain links to third-party websites, including Google Analytics and Facebook plugins. These parties may collect data independently, and their practices are governed by their privacy policies. We recommend reviewing their policies before interacting with their services.
11. Advertising and Retargeting
We use retargeting technology to display ads tailored to your preferences based on your browsing activity on our Platforms. All data used for this purpose is anonymized and does not identify individual users.
12. Children’s Privacy
Our Platforms are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to have it removed.
13. Competitions and Surveys
Data collected for competitions or surveys will be used solely for the purposes outlined at the time of collection, such as notifying winners or improving our services.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
