Delivery Information
At Concept N, we aim to deliver your luxury fashion items promptly, securely, and in perfect condition.
Dispatch Time
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All orders are processed and dispatched within 1 working day of purchase (Monday–Friday, excluding public holidays).
Delivery Timeframes
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UAE: 2–4 business days from order date
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KSA, Bahrain, Oman, Qatar, Kuwait: 3–5 business days from order date
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Delivery times may be longer during sale periods or due to customs clearance.
Note: “Business days” exclude weekends and public holidays in both the UAE and the destination country.
Shipping Partner
We work exclusively with DHL Express to ensure your order arrives quickly and in pristine condition.
Shipping Origin
All items are shipped directly from our trusted boutique partners in Italy.
Shipping Fees
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UAE: AED 70 flat rate per order
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Other GCC countries: Calculated at checkout based on delivery location
Customs & Duties
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All orders are shipped on a Delivered Duty Paid (DDP) basis — no extra customs fees on delivery.
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A government-issued ID may be required if requested by customs authorities in your country.
Order Tracking
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Once your order is dispatched, you’ll receive a tracking link via email.
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You can track your parcel in real-time until delivery. Visit Track Order Status page
Delivery Issues
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If your order has not arrived within the expected timeframe, please contact us at hello@concept-n.com or WhatsApp +971-522791486.
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Claims for lost deliveries must be submitted within 7 days of the expected delivery date.