For orders fulfilled by us, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 14 days, since the date of delivery of concerned order.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please click here to contact us and start your return process using our returns service. Please mention your order number or your registered email ID and reason for return. Your order number can be found within your account.
Your refund will be processed, once the returned shipment has been delivered to us. Refunds can take up to 1-3 weeks to show on your account; this is due to the time taken by some banks to process the payment.
Returning your order with non-faulty items is chargeable additional to your delivery charges.
Our return charges starting from AED 40 from UAE, KSA, Bahrain, Oman, Qatar, Kuwait.
Return charges will be adjusted to the refund amount based on the payment method.